About HexSolutions
HexSolutions is a fast-growing education support company based in Pakistan, delivering online support and educational services to international students and parents across the UK, USA, Canada, Ireland, Australia, and New Zealand. Our mission is simple: delivering exceptional customer experiences powered by skilled support professionals and modern digital communication tools.
Behind every great experience is a dedicated team. Through our structured training system, supportive team culture, and professional growth paths, we help individuals build rewarding careers while making a global impact.
Job Overview
If you are searching for a high-growth customer support career in Pakistan, this is the best opportunity for you. HexSolutions is offering flexible opportunities for qualified customer support professionals. This role is ideal for candidates looking for a CSR (Customer Sales & Support Representative) job with options for both full-time and part-time positions.
You can apply for onsite CSR jobs in Lahore if you prefer an office-based environment, or choose a hybrid setup. Both day shift and night shift positions are available to cater to our international client base.
Key Responsibilities
- Handle inbound and outbound calls, live chats, and email queries from international clients and students
- Assist clients with course details, admissions, scheduling, and onboarding processes
- Deliver engaging and professional customer service during both day and night shifts
- Identify client needs, resolve complaints efficiently, and guide them toward the right educational solutions
- Provide personalized follow-ups to maximize student retention and sales conversions
- Use CRM tools and communication platforms to track leads, manage records, and report progress
Requirements
- Bachelor’s degree in any discipline (Intermediate with relevant experience can also apply)
- Strong command of the English language (Fluent spoken and written English)
- Excellent communication, active listening, and problem-solving skills
- Ability to handle client queries calmly and professionally under pressure
- Prior experience in international call centers, CSR, sales, or customer support is a major plus
Salary and Benefits
- Salary up to PKR 60,000 per month (based on experience, skills & shift type)
- Competitive pay with lucrative performance-based sales bonuses and incentives
- Performance-based career growth and regular salary increments
- Paid professional training and continuous support
- Saturday and Sunday complete OFF for a healthy work-life balance
- Opportunity to interact with international clients in a global education platform
Job Details
- Job Type: Full-Time (Onsite)
- Shift: Night Shift
- Location: 23 Queen’s Road, Block B Jinnah Town, Lahore, 54000
Why Join HexSolutions?
- Work in a structured, professional, and supportive environment
- Gain valuable international client-handling exposure
- Enhance your communication, sales, and CRM management skills
- Clear career advancement opportunities into team lead and management roles